Mocco Fins

Terms of Use

Definitions

The following terms will be used in this Terms of Use agreement:

  • “Website”, “Web Store” - site url.
  • “Store management”, “store owner”, “website operator” - Limited Company, Authorized Dealer.
  • “Visitor” - any person using the website in any way or form, whether to make a purchase/order or otherwise.
  • “Customer” - any visitor to the website who has placed an order, whether or not he or she has received his or her ordered item(s).

The use of this website, including placement of an order and purchase, are conditioned by the acknowledgement and agreement of the visitor to the terms and conditions as they appear in this Terms of Use agreement, and the visitor and/or customer declares that he or she has agreed to these terms.

Use of the Web Store

  • The web store may be used by anyone over 18 years of age and holding a credit/debit card issued by Visa, MasterCard, or American Express.
  • The web store is intended for personal, retail, and wholesale use.
  • Receipt of the item(s) ordered is conditioned by the approval of the credit companies.
  • The web store is designated for international, worldwide sales.

Method of Purchase

  • Purchases may be made using a credit/debit card (Visa, MasterCard, American Express) or PayPal.
  • After selecting a product/service, visitors must submit personal details relevant to the purchase.
  • Submission of false personal details is a felony. The store owner may pursue legal action against any visitor who submits false details and reserves the right to cancel such orders.
  • Although the visitor is not legally required to disclose personal information, orders cannot be processed without correct and accurate personal details.
  • Product and service availability may change at any time without notice. If an item cannot be supplied, an alternative may be offered or a full refund issued.
  • Goods remain the property of the web store until paid in full.
  • Payment is debited before dispatch. Payment may be debited in a different currency than used at checkout; currency conversion fees may apply.
  • Store management will take reasonable care to keep order and payment details secure, but is not liable for losses due to unauthorized access, unless caused by store operator negligence.
  • Store management reserves the right to refuse to supply goods.

Inability to Complete Purchase Due to Technical Reasons

Orders may not be completed due to technical reasons outside of store management's control, such as power surges, faulty visitor computer, or network issues. In such cases, only items for which the process was fully completed will be charged.

Store management is not legally accountable for illegal activity by visitors or any party not under its control.

Security & Privacy

Visitor privacy and security are handled as stated in the privacy policy.

Store management may send customers confirmation emails for orders, as well as emails with commercial information or special discounts.

Visitor details will be stored according to the Data Protection Act 1984.

Receipt of Goods

  • Upon order placement, a confirmation email will be sent to the supplied email address, including costs, shipment, and order number.
  • Shipping starts after payment approval.
  • Delivery delays may occur due to reasons outside store management's control (e.g., shipping company, customs). Store management is not accountable for such delays.
  • Delivery is mainly by Registered Priority Airmail (with tracking). Items are delivered to the nearest post office to the customer's shipping address.
  • Shipping costs vary by weight and destination, calculated during checkout.
  • An email update with tracking details will be sent when available; tracking is also available in the customer’s web store account.
  • Some products are custom made/hand crafted and require fabrication after order. Most orders ship within 2-3 business days, but some may require up to 21 business days for processing (up to 60 business days for Mocco Fins products and up to 28 additional business days for delivery).
  • Store management requests full name and address for after-sales service but will not pass this information to third parties.
  • It is the customer’s responsibility to supply a correct shipping address. Orders returned due to incorrect address or failed delivery attempts will incur additional fees and are not entitled to refund.
  • Depending on location, items may be delivered to the customer’s address or local post office. International parcels are normally held for approx. 14 days; failure to collect will result in return fees and no refund.

Products Listed on the Web Store

  • Products are categorized for customer convenience.
  • Product images are for illustration; descriptions aim to match the item.
  • Store management is not responsible for product quality, delivery method/duration, or manufacturer warranty, but will attempt to mediate between customer and supplier/manufacturer if needed.

Product Prices

  • All EU orders ship from Slovenia and are not subject to EU import duties or taxes.
  • Additional fees/taxes may apply according to local law and customs. Orders below certain amounts may not be subject to import duties.
  • Store management strives for lowest prices but may cancel orders due to pricing mistakes that do not reflect actual value.

Returns, Cancellation, Repairs & Refunds

  • Store management may cancel any order due to communication or technical issues; notification will be sent by email.
  • Products are not sold on a trial basis and are not interchangeable.
  • Cancellation and full refund can only be made within 24 hours after order placement and only if not yet processed/handed to carrier. After this, cancellation and refund are not possible.
  • No refund in cases of misuse or damage caused by the customer.
  • Claims for wrong item, missing item, shipping damage, non-functionality, or manufacturing defects must be made within seven days of receipt and include detailed descriptions and photographs.
  • The customer is responsible for safe delivery and costs of any returned item.
  • For changes/repairs (e.g., foot pocket size, strap adjustments), the customer is responsible for round-trip delivery costs and marking the item as “returned for repair.” Additional taxes/fees from improper marking will be charged to the customer.

General

  • Certain colored rubber may be unavailable; closest available color will be supplied. Claims for color differences are not accepted.
  • If selected color of Powerfins or Murena fins is out of stock, an available color will be sent.
  • Products are made to order; production times may be longer than usual. Competition monofins require at least 21 working days, and sometimes at least 40 working days.
  • Store management reserves the right to amend terms and conditions at any time without notice, to shut down the website, or cancel any order for illegal activity or technical issues.
  • Website information may contain inaccuracies or mistakes. Store management may make changes at any time without notice and cannot guarantee information will remain available.

Preferred Colour & Production Time

  • Since products are made for professional athletes and must fit tightly, foot pockets are made slightly smaller than the size provided. If you want foot pockets sized exactly, notify within 24 hours after order submission. Otherwise, the regular size (1-1.5cm less than provided) is used.

Force Majeure

No party shall be liable or responsible for failure or delay in fulfilling any term of this Agreement (except for payment obligations), when such failure or delay is caused by Force Majeure events, including but not limited to:

  • Acts of God
  • Natural disasters (fires, explosions, earthquakes, hurricanes, flooding, storms, infestations), epidemic, or pandemic
  • War, invasion, hostilities, terrorist threats or acts, riot, or civil unrest
  • Government order or law
  • Actions, embargoes, or blockades
  • Action by any governmental authority
  • National or regional emergency
  • Strikes, labor stoppages or slowdowns, or other industrial disturbances
  • Shortage of adequate power or transportation facilities

The impacted party shall give notice within 60 days of the event, stating the expected duration. The impacted party shall resume obligations as soon as practicable after the cause is removed. If the failure/delay remains uncured for 120 days, the other party may terminate the agreement upon notice.

Email: info@moccofins.com
Address: Järve tn. 2-111, 11314, Tallinn, Estonia
Phone: +37256168995